Enable two-way communication with dedicated shortcodes. Receive replies, conduct surveys, and build interactive SMS experiences.
Discover the advantages of using Two-Way SMS
Dedicated shortcode numbers
Receive and process customer replies
Custom keyword-based autoresponders
Build interactive campaigns and surveys
Opt-in/opt-out management
Reply notifications via email or webhook
Conversation history tracking
See how businesses use Two-Way SMS effectively
Collect feedback with simple yes/no or multiple choice surveys.
Reply 1 for Excellent, 2 for Good, 3 for Poor
Let customers join your SMS list by texting a keyword.
Text JOIN to 2442 to subscribe
Run SMS voting for contests, competitions, and polls.
Vote for your favorite: Reply A, B, or C
Let customers confirm or reschedule appointments via SMS.
Reply C to confirm or R to reschedule
Customers can check order status by replying with order ID.
Reply with your order number to track
Set up keyword-triggered automatic responses.
Text BALANCE to check your account
Everything included with Two-Way SMS
Dedicated shortcode number
Keyword-based routing
Automatic reply system
Conversation threading
Reply history and analytics
Webhook integration for replies
API access to inbox
Multi-language support
Spam filtering
A shortcode is a special 4-6 digit number (like 2442) that customers can text to interact with your service. It's easier to remember than full phone numbers.
Replies appear in your dashboard inbox. You can also configure webhooks to receive replies via HTTP POST to your server in real-time.
Yes! Set up keyword-based auto-responders. For example, when someone texts "HELP", automatically send your support information.
Two-way SMS requires a dedicated shortcode which has a monthly fee. Contact sales for pricing based on your expected volume.
Absolutely! Many businesses use two-way SMS for customer support, allowing customers to text questions and get automated or manual responses.
Contact us to set up your dedicated shortcode