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Two-Way SMS

Feature · Two-Way SMS

Have Real Conversations via SMS

Enable two-way communication with dedicated shortcodes. Receive replies, conduct surveys, and build interactive SMS experiences.

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₦50 free credit on signup · Pay as you go · MTN · Glo · Airtel · 9mobile

Two-Way SMS

/features/two-way-sms

Live

Dedicated shortcode number
Keyword-based routing
Automatic reply system
Conversation threading
Reply history and analytics

ExampleReply 1 for Excellent, 2 for Good, 3 for Poor

Why it matters

Built for teams that can't afford a missed message.

What you get when you use Two-Way SMS on BulkSMS Nigeria.

01

Dedicated shortcode numbers

02

Receive and process customer replies

03

Custom keyword-based autoresponders

04

Build interactive campaigns and surveys

05

Opt-in/opt-out management

06

Reply notifications via email or webhook

07

Conversation history tracking

Use cases

Real-world ways to use it.

How Nigerian businesses put Two-Way SMS to work.

Customer Surveys

Collect feedback with simple yes/no or multiple choice surveys.

Reply 1 for Excellent, 2 for Good, 3 for Poor

Opt-In Campaigns

Let customers join your SMS list by texting a keyword.

Text JOIN to 2442 to subscribe

Voting & Polls

Run SMS voting for contests, competitions, and polls.

Vote for your favorite: Reply A, B, or C

Appointment Confirmation

Let customers confirm or reschedule appointments via SMS.

Reply C to confirm or R to reschedule

Order Tracking

Customers can check order status by replying with order ID.

Reply with your order number to track

Auto-Responders

Set up keyword-triggered automatic responses.

Text BALANCE to check your account

What's included

The complete feature set.

Everything that ships with Two-Way SMS.

See pricing All features

Dedicated shortcode number
Keyword-based routing
Automatic reply system
Conversation threading
Reply history and analytics
Webhook integration for replies
API access to inbox
Multi-language support
Spam filtering

FAQ

Questions, answered.

Still have questions? Our support team is happy to help.

A shortcode is a special 4-6 digit number (like 2442) that customers can text to interact with your service. It's easier to remember than full phone numbers.

Replies appear in your dashboard inbox. You can also configure webhooks to receive replies via HTTP POST to your server in real-time.

Yes! Set up keyword-based auto-responders. For example, when someone texts "HELP", automatically send your support information.

Two-way SMS requires a dedicated shortcode which has a monthly fee. Contact sales for pricing based on your expected volume.

Absolutely! Many businesses use two-way SMS for customer support, allowing customers to text questions and get automated or manual responses.