Privacy Policy

Your privacy is our priority. Learn how we protect and handle your data.

Last updated: October 17, 2025

Our Commitment to Privacy

At BulkSMSNigeria.com, we recognize that your privacy is important. This policy outlines how we collect, use, protect, and share your personal information in compliance with the Nigeria Data Protection Regulation (NDPR) 2019 and other applicable laws.

1. Information We Collect

Personal Information

  • Full name and contact details (email, phone number, address)
  • Business information (company name, industry, website)
  • Account credentials and authentication data
  • Payment and billing information
  • Government-issued identification (where required by law)

Usage Data

  • Message content, recipient data, and delivery reports
  • Platform usage statistics and performance metrics
  • IP addresses, browser information, and device identifiers
  • Access logs and security event data

Contact Databases

Your contact lists, phone books, and recipient databases remain your exclusive property. We process this data solely to provide SMS delivery services.

2. How We Use Your Information

Service Delivery

Processing and delivering SMS messages, managing your account, and providing customer support.

Compliance & Security

Ensuring compliance with NCC regulations, preventing fraud, and maintaining platform security.

Business Operations

Processing payments, generating reports, and improving our services through analytics.

Communication

Sending service updates, promotional offers (with consent), and important notifications.

3. Legal Basis for Processing (NDPR Compliance)

Processing Under NDPR 2019

We process your personal data based on the following lawful grounds:

  • Consent: For marketing communications and optional services
  • Contract: To fulfill our SMS delivery obligations
  • Legal Obligation: To comply with NCC and other regulatory requirements
  • Legitimate Interest: For fraud prevention and service improvement

4. How We Share Your Information

We Do NOT Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Service Providers

We share data with trusted partners who help us deliver services (payment processors, mobile network operators, cloud providers) under strict confidentiality agreements.

Legal Requirements

We may disclose information when required by Nigerian law, court orders, or to cooperate with law enforcement agencies.

Business Transfers

In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the new entity.

Recipient Identity

Message recipients have the right to know the sender's identity, which we will disclose upon request.

5. Data Security

Security Measures

  • End-to-end encryption for data transmission
  • Secure data centers with 24/7 monitoring
  • Regular security audits and penetration testing
  • Multi-factor authentication for account access
  • Employee training on data protection principles
  • Incident response procedures for data breaches

While we implement industry-standard security measures, no system is 100% secure. We continuously monitor and improve our security practices to protect your data.

6. Your Rights Under NDPR

Data Subject Rights

Under the Nigeria Data Protection Regulation, you have the right to:

  • Access: Request copies of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data (subject to legal requirements)
  • Portability: Receive your data in a structured, machine-readable format
  • Object: Oppose processing for direct marketing purposes
  • Restrict: Limit how we process your data in certain circumstances
  • Withdraw Consent: Revoke consent for processing at any time

To exercise these rights, contact our Data Protection Officer at privacy@bulksmsnigeria.com. We will respond within 30 days as required by law.

7. Data Retention

Account Data

Retained for the duration of your account plus 7 years for financial and legal compliance.

Message Content

Stored for 90 days for delivery confirmation, then permanently deleted unless legally required to retain.

Contact Databases

Retained as long as your account is active. Deleted within 30 days of account closure.

Log Data

Security and access logs retained for 12 months for security monitoring and compliance.

8. International Data Transfers

Primary Processing: Your data is primarily processed within Nigeria to ensure compliance with local regulations.

International SMS: For international message delivery, data may be transferred to destination countries under appropriate safeguards.

Cloud Services: We use reputable cloud providers with adequate data protection measures and contractual safeguards.

9. Cookies and Tracking Technologies

Essential Cookies: Required for platform functionality, security, and user authentication.

Analytics Cookies: Help us understand how users interact with our platform to improve services.

Marketing Cookies: Used with your consent to deliver personalized content and advertisements.

You can manage cookie preferences through your browser settings or our cookie consent banner.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete such information immediately.

11. Policy Updates

We may update this privacy policy to reflect changes in our practices, technology, or legal requirements.

Notification: Material changes will be communicated via email, platform notifications, or website announcements.

Effective Date: Changes become effective 30 days after notification unless immediate compliance is required by law.

Continued Use: Using our services after changes indicates acceptance of the updated policy.

12. Contact Us

For privacy-related questions, data requests, or concerns, contact us:

Data Protection Officer: privacy@bulksmsnigeria.com

General Inquiries: support@bulksmsnigeria.com

Phone: +234 90 500 300 90

Address: 72 Ekpo Abasi Street, Calabar, Cross River State, Nigeria

NITDA Registration: [Registration Number]

13. Regulatory Compliance

Compliance Framework

  • Nigeria Data Protection Regulation (NDPR) 2019
  • Nigerian Communications Commission (NCC) Guidelines
  • Federal Competition and Consumer Protection Act 2018
  • Cybercrime (Prohibition, Prevention, etc.) Act 2015
  • Money Laundering (Prohibition) Act 2011

By using BulkSMSNigeria.com services, you acknowledge that you have read, understood, and agree to the collection and use of your information as described in this Privacy Policy.