Use case · Surveys & Feedback
Collect customer feedback instantly via text. 45% response rate (vs 10% for email). Perfect for NPS, satisfaction surveys, and quick polls.
₦50 free credit on signup · Pay as you go · MTN · Glo · Airtel · 9mobile
Surveys & Feedback
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Key benefits
Why Surveys & Feedback over SMS works so well.
01
45% response rate (vs 10% for email)
02
Instant feedback collection
03
Simple yes/no or rating questions
04
Two-way SMS for open-ended responses
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Automated survey workflows
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Real-time results and analytics
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Link to detailed online surveys
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Cost-effective customer insights
Scenarios
See exactly how Surveys & Feedback works in practice.
Collect feedback immediately after purchase or delivery.
Collect 5x more feedback than email
Measure customer loyalty with Net Promoter Score.
Track brand health and loyalty
Measure satisfaction after service interactions.
Identify service improvement areas
Gather opinions on new products or features.
Make data-driven product decisions
Collect attendee feedback right after events.
Higher response rates while experience is fresh
Run quick polls to gauge customer preferences.
Get instant market validation
Who uses it
How different industries apply this use case.
Purchase satisfaction, product reviews
Patient satisfaction, appointment experience
Guest experience, service quality
Service satisfaction, product feedback
Course feedback, teaching quality
Feature requests, user satisfaction
FAQ
Still have questions? Our support team is happy to help.
Simple surveys work best: ratings (1-5), yes/no questions, NPS scores, or multiple choice (A/B/C). For detailed surveys, use SMS to send a link to an online form.
Send surveys immediately after the experience: post-purchase, post-delivery, after support interaction, or right after event. Response rates drop significantly after 24 hours.
Keep SMS surveys to 1-2 questions max. For longer surveys, send one SMS question and include a link to complete the rest online.
Yes! Use two-way SMS to collect short text responses. Example: "What did you like most about our service? Reply with your feedback."
View responses in your dashboard with real-time charts and analytics. Export data to Excel for deeper analysis. Track trends over time.