Collect customer feedback instantly via text. 45% response rate (vs 10% for email). Perfect for NPS, satisfaction surveys, and quick polls.
Why Surveys & Feedback works so effectively
45% response rate (vs 10% for email)
Instant feedback collection
Simple yes/no or rating questions
Two-way SMS for open-ended responses
Automated survey workflows
Real-time results and analytics
Link to detailed online surveys
Cost-effective customer insights
See exactly how Surveys & Feedback works in practice
Collect feedback immediately after purchase or delivery.
"How was your experience? Rate 1-5 (1=poor, 5=excellent). Reply with your rating."
Measure customer loyalty with Net Promoter Score.
"On a scale of 1-10, how likely are you to recommend us? Reply with your score."
Measure satisfaction after service interactions.
"How satisfied were you with our support? Reply: 1=Very dissatisfied, 5=Very satisfied"
Gather opinions on new products or features.
"Would you use a mobile app for ordering? Reply Y for yes, N for no."
Collect attendee feedback right after events.
"Rate today's conference (1-5). Your feedback helps us improve future events."
Run quick polls to gauge customer preferences.
"Which feature should we build next? Reply A, B, or C with your choice."
See how different industries apply this use case
Purchase satisfaction, product reviews
Patient satisfaction, appointment experience
Guest experience, service quality
Service satisfaction, product feedback
Course feedback, teaching quality
Feature requests, user satisfaction
Simple surveys work best: ratings (1-5), yes/no questions, NPS scores, or multiple choice (A/B/C). For detailed surveys, use SMS to send a link to an online form.
Send surveys immediately after the experience: post-purchase, post-delivery, after support interaction, or right after event. Response rates drop significantly after 24 hours.
Keep SMS surveys to 1-2 questions max. For longer surveys, send one SMS question and include a link to complete the rest online.
Yes! Use two-way SMS to collect short text responses. Example: "What did you like most about our service? Reply with your feedback."
View responses in your dashboard with real-time charts and analytics. Export data to Excel for deeper analysis. Track trends over time.